Not great
tsdenco
8/29/2026
Not tons of power but worked okay for 3 years, then died. Not fixable. Giving it a second star only because it worked acceptably until it didn't. An expensive "good quality" microwave should last years longer. I do not recommend this.
Originally posted on www.ge.com
No, I do not recommend this product
Control panel issues
Elvis10
8/17/2026
The control panel had to be replaced after several years, and needs replacing again.
Originally posted on www.ge.com
No, I do not recommend this product
Short lived!
nieceyg
8/3/2026
It worked for about 2.5 years before the display panel went out and the buttons all slowly quit working. Very disappointed.
Originally posted on www.ge.com
No, I do not recommend this product
Failed again after 25 months and two repairs
EarlyBirdz26
8/1/2026
After 25 months of use, it failed the first time. Local GE certified tech replaced door switch, failed two weeks later. GE then kindly replaced control board, all door switches, and something else (magnetometer?). 5 weeks later, it now makes a popping sound and trips the breaker. It is now a fire hazard. I tried to let GE know, but they closed the case. Hopefully GE can see this review and offer me some kind of help on replacing model PEB9159SJ3SS with a reliable microwave that fits into our current (and very expensive) trim kit. Thank you in advance. At least tell me what model number to get. Sigh.....
Originally posted on www.ge.com
No, I do not recommend this product
Terrible
Mrasneezy
7/31/2026
Do not waste your money on convection microwave! We bought ours in December of 2021. By 2023 the display numbers started going out and now July 2026 only pushing the 1 or 4 for 1min or 4 min hearing is working. You cannot do anything else with it. $1700!! And not even 5 yrs.
Originally posted on www.ge.com
No, I do not recommend this product
Failed after 25 months. Good customer service
EarlyBird26
6/24/2026
Bought this unit plus trim kit for over $1000. Manufactured June 2023. We started using it May 2024. Now, May 2026, after one repair, it no longer works despite over $200 in repairs. I've decided not to put good money after bad and want to buy a replacement. This unit is no longer available nor any others of the same size. WORSE, the trim kit, which cost over $180 won't fit any other GE microwaves. $1000 plus $200 repair cost so far for 25 months of use is ridiculous. GE, WILL YOU HELP ME WITH REPLACEMENT? SN LV200375A, model PEB9159SJ3SS
UPDATE: GE customer service graciously paid for a repair. Parts came before expected date, and the local company they hired did a good repair. My microwave now works again. Thank you
GE customer service. You have restored my faith in your company.
Originally posted on www.ge.com
Yes, I recommend this product
Control panel failure
JoeWar
6/22/2026
Purchased in July 2022 control panel began to fail in just 2.5 years. It has completely gone out now. I see many reviews claiming the same issue but GE will not recall or cover the issue. It™™s an $800 microwave. You would think seeing this as a common issue and not a one off, they would be willing to assist their customers. Not charge them a $175 service fee and $175 replacement part plus labor.
Originally posted on www.ge.com
No, I do not recommend this product
Zero Longevity. Zero accountability.
Boycotttt GE
6/17/2026
Had this built in microwave for 3 years and it failed. GE won't even come out to look, even when I agreed to pay. I purchased 6 GE appliances as a package, and have issues with 4 of them. ðð¼
Originally posted on www.ge.com
No, I do not recommend this product
Looks nice, doesn't last long
B2026
6/9/2026
This microwave looks nice and worked well for 2 years; purchased in November 2023 and now needs a $500 repair. The turntable stopped working and it doesn't heat food. I purchased GE Profile brand thinking I'd receive a quality product, warranty is only for 1 year and now all I have is a very expensive broken microwave. I was disappointed to see several other similar reviews.
Originally posted on www.ge.com
No, I do not recommend this product
Junk
0DjD0
6/1/2026
Two years and 5 months is all it lasted. Now searching for best price on new control board because readout and some buttons don't work properly. Junk.
Originally posted on www.ge.com
No, I do not recommend this product
GE micro keypad losing function after 3 years!
2023 GE Profile convmicro
5/24/2026
We purchased this GE Profile convection microwave new as parts of a five piece ensemble directly from GE.
Everything was installed by them except for the exhaust hood. The microwave buttons started to lose function in 3 years, one at a time in the course of the last year. Unit is still operational, but the clock isn™™t able to be viewed.
I grew up in a household with microwaves and washers and dryers and dishwashers from GE that lasted 20 years without any issue.
This is unacceptable, and it appears that the malfunctioning control is a factory defect, and there has been no support from the manufacturer. Instead, they discontinued the unit.
I™™d buy another GE replacement if they would provide a discount to a loyal customer, a small gesture considering a dominant U.S. based American company.
Originally posted on www.ge.com
No, I do not recommend this product
Do not buy GE products
David4545
4/16/2026
It™™s a worthless . New house less than 5 years old replaced this microwave 3 times and it is going out again.
Originally posted on www.ge.com
No, I do not recommend this product
Very Disappointed!!
Alfyjt
4/8/2026
Very Disappointed!
We purchased this conv/micro with new construction in 6/20. We had to replace the control board in 1/24 to the cost of $390.55. It is now beginning to show the signs of the same problem with some of the numbers in the display not lighting. Not sure if we should find a replacement for this unit or repair again. Leaning toward finding something different but it has to fit in our "built-in".
Originally posted on www.ge.com
No, I do not recommend this product
Poor product longevity
GoldWing87
4/6/2026
Keypad began failing at the three and a half year point with minimal use. Completely failed to function at 4 and a half years. Other product reviews indicate the same problem: keypad fails allowing only use of a few buttons. I expect better longevity from a brand name.
Originally posted on www.ge.com
No, I do not recommend this product
Gives out after a few years
Tim31
4/1/2026
This products looks sleek and functioned as you would expect a microwave to for about 2 years. We then noticed the display panel started to go out along with several buttons (including add 30 seconds, the 1, etc.). Really sucks given the price of this product and their extremely limited warranty of 1 year. Pretty disappointed in GE here.
I would candidly recommend going with a different brand. If you take the time to skim other reviews, you™™ll see a similar thread of complaints. They™™re clearly aware of these issues and don™™t care. Vote with your wallet and avoid this product.
Originally posted on www.ge.com
No, I do not recommend this product
Defective control panel and glass tray malfunction
Robert173Elaine535
3/4/2026
Do not buy! Lighted numerals started going out first and I just kept using it due to expense of repair having to use a separate timer and guessing. Then the rotating glass tray won't stop rotating until you close the door. This is an expensive unit, that and with the name "GE" I thought I would have a microwave that would last.
Originally posted on www.ge.com
No, I do not recommend this product
Broke
Fairly new and just broke
2/25/2026
This microwave sucks! Wasn™™t cheep and Broke just after 3 yrs and of course warranty is only 1 yr
Originally posted on www.ge.com
No, I do not recommend this product
Worst product I have ever purchased
Sam184
2/7/2026
As with most of the comments this microwave only lasted about a year and 2 months just in time since the warranty was one year. I spent a lot of money on GE Profile appliances and would not recommend any. My dishwasher was serviced 3 times at a cost of 150 a visit before I just bought a new one. The microwave needs replacement and the stove has to have multiple parts replaced. My previous appliances lasted more than 15 to 20 years. Basically crap. The business I bought from was a local small business. They treated us like a Home Depot or Lowe™™s would so no use supporting them anymore- the father passed away and the kids only care about sales and profits. Would never recommend this line to anyone GE Profile
Originally posted on www.ge.com
No, I do not recommend this product
Bad Controls and Display
Timmob
1/31/2026
Display and controls stopped working after 2 yrs, not heavily used.
Originally posted on www.ge.com
No, I do not recommend this product
3 years max.
Michelle1234567
1/27/2026
Stopped heating and rotating after 3 years. Our neighbors lasted 2 yers. Did everything they suggest™¦ power on off™¦ circuit breakers™¦ whatever batch our new build community received must have been defective.
Originally posted on www.ge.com
No, I do not recommend this product
bad control board
mike lyons
1/6/2026
[Employee of ge_appliances] I have had my microwave a little over a year, the control panel has messed up to where you are GUESSING the time and temperature that you are inputting onto the control panel..
Originally posted on www.ge.com
No, I do not recommend this product
GE does not back their Products
K Harris85
12/27/2025
We purchased our pre construction home in 2023. All the appliances were GE/ GE Profile. The two microwaves started having issues before year 2 was up. One doesn't heat nor rotate. The other is losing the digital display. We contacted Customer Service and they advised that since we were out of warranty there was nothing they could/would do . They offered to send a Tech out for a fee. The Rep did advised that this model normally last about 8 years. One would think they would sent a Tech out as a courtesy, since the product normally last up to 8 years. The units are over $1100 each to replace. We're not giving up that easy
Originally posted on www.ge.com
No, I do not recommend this product
GE appliances are less durable
Amoltpatil
11/27/2025
It will last max 3 -4 years. Multiple homeowners in our community had the issue with GE appliances
Originally posted on www.ge.com
No, I do not recommend this product
Does not last long
SLewis355
11/6/2025
We have had this microwave for approximately 2 years and the popcorn button and add 30 seconds button no longer work. It will also randomly report a power failure PF during heating. It will cut off and then come back on. We had an electrician check and it seems to be microwave. Disappointed that this appliance was so expensive and only lasted 2 years. Hesitant to purchase another GE microwave due to quality concerns.
Originally posted on www.ge.com
No, I do not recommend this product
Only lasts 3 years
jjmurphy419
10/23/2025
Same issue as everyone else - works fine for 3 years then dies. Starts with a minor display issue, followed by certain buttons not working.
Originally posted on www.ge.com
No, I do not recommend this product
Not working again after fixing
Tradernurav
10/4/2025
We had this microwave fixed by bodewell back this 2025 June and again it stopped working..i believe the same microchip failure.. something is fundamentally wrong with this product.. please help
Originally posted on www.ge.com
No, I do not recommend this product
Totally unacceptable quality and performance
Harsharao
10/3/2025
Writing in frustration to caution purchase of the GE brand. Extremely frustrated with the GE Profile 1.5 Cu. Ft. Countertop Convection/Microwave Oven PEB9159SJ2SS purchased 3 years ago assuming its a premier brand. Panel Switches don't work anymore, turntable keeps turning by itself randomly, LED display digits failing and now completely stopped heating. Spent twice on repair of switch and control panel as I this was custom fit into my cabinet with special faceplates. Now its just a shining piece of junk! Similar frustrating experience with GE stove top where the letterings have erased, knobs broke and spark contact keeps failing. Never ever GE!
Originally posted on www.ge.com
No, I do not recommend this product
Motherboard died
Tina32
9/20/2025
The motherboard died after two years. Cost over $350 to repair because it™™s integrated with the door. Very disappointed that something this expensive didn™™t last long.
Originally posted on www.ge.com
No, I do not recommend this product
Expensive purchase, Upset customer
Starrycosmo
9/16/2025
This microwave was purchased at Best Buy. We had a technician come out and install. This appliance has been "wonky" since we bought it three years ago. The control board buttons dont work sometimes and then suddenly start working. Now, 3 years later (spending over $800 for a microwave), the control panel buttons are randomly not working. Now, we have to spend a ton of money to fix. My old microwave before lasted 12 years. Why are products so inefficient!! Bring back the old microwaves!
Originally posted on www.ge.com
No, I do not recommend this product
Poor Performance for GE
Expensive Mistake
9/14/2025
We paid top dollar for this microwave for our new kitchen. We have owned cheaper, off the shelf microwaves that last for ever. This GE Profile lasted two years and now only 1 minute works. Still looks brand new but nothing works. Went back to appliance store, they were no help just $160 for someone to come out and look at it. We should have read the reviews. It only got a three rating and I doubt it deserved that.
Originally posted on www.ge.com
No, I do not recommend this product
Not durable
Dmpat
9/8/2025
Broke down just after 2 months on warrenty expiration
Originally posted on www.ge.com
No, I do not recommend this product
Lousy machine, didn't even last 3 years
ReadBartlett
8/26/2025
I bought this microwave unit together with the trim kit in the fall of 2022, In April 2025, the turntable started turning when the door was opened, and then the entire unit stopped working. It didn't even make it to 3 years. I wish I had bought a cheap $79 unit and put it in a cubby. Now I have to replace the unit, pay for delivery, installation. Don't buy this, save your money. It isn't worth it.
Originally posted on www.ge.com
No, I do not recommend this product
Sad decline of a once-great American company
dckorn
8/11/2025
I remember studying GE under Jack Welch back in business school in the late 1980™™s. They were considered a leading American company in manufacturing, services, finance, etc. But GE today isn™™t even in the same universe as the GE of yesteryear. Our $950 microwave (including trim kit) broke after less than 2 years. The display panel failed. Reading reviews, this is a common problem with their microwaves with display panels frequently failing after just a year or two. GE doesn™™t care. When I asked GE customer service (which isn™™t even GE anymore) for assistance, they said NO. The cost to replace then control board is close to $500 and GE offers zero assurance that the replacement board will last any longer than a year. I™™ve purchased many GE appliances in the past including Monogram but I will NEVER purchase anything from GE again. The company doesn™™t stand behind its products and doesn™™t care about its customers.
Originally posted on www.ge.com
No, I do not recommend this product
GE microwave display board failure
dckorn
8/1/2025
We spent $900 for a GE Profile microwave and trim kit. It replaced a previous microwave that broke after about 11 years. Within 17 months of ownership, our GE Profile display board failed. This is a very common issue with this product but GE will not stand behind it. It™™s shocking how far this once great company has fallen. Now that are a manufacturer of poor and mediocre quality products with absolutely no after-the-sale customer service. Will never do business with GE again.
Originally posted on www.ge.com
No, I do not recommend this product
LIKE MANY OTHERS, CONTROL PANEL DIED IN 3 YEARS
Rudy C H
7/28/2025
Like many other complaints, my control panel went kaput after 3 years. First a couple of numeral diodes went out and then the entire control panel died - all in a couple weeks span. Tried all of the suggested remedies. Nothing worked. It replaced a GE Monogram microwave that lasted 20 years. That was GE quality......unlike the junk today. Now trying to find another product that will fit in my built-in space.
Originally posted on www.ge.com
No, I do not recommend this product
known defective digital screen!
cpeac
7/24/2025
as many others have noted the digital screen fails within 2 years and is just outside of warranty when it fails. The replacement part I have noticed is not cheap and also fails again within 2 years. Digital screens should last forever. This is a known defect that GE refuses to fix. There should be a product recall. It's unacceptable they continue sell a known defective product. Stay away!
Originally posted on www.ge.com
No, I do not recommend this product
Gone bad three times in just 5 years
jairawat
7/21/2025
Expensive piece of junk. This is the third time in 5 years that the microwave has stopped working. The first time was still under warranty. I spend $250 the second time to get it fixed. Now it has stopped working again and also some of the the LED numbers don't display properly. The repair person says the entire panel needs to be replaced. So I am looking at $500 to fix this.
I have a $50 Panasonic from 25 years ago which still works great.
I was really hoping better quality products from GE
Originally posted on www.ge.com
No, I do not recommend this product
Don't buy
Trash mircrowave
7/19/2025
Worst microwave we have ever owned. We have had it for six years. Worked fine for the first 2-3 years. The last three years we have had it repaired three times (control panel, door toggle switches, power supply shut off). Its now deemed inoperable because one of the critical components (magnetron) won't shut off and thus caused the shut off to trip. Pre repair technician, its not even safe to be around this microwave because of the magnetron issue.
Originally posted on www.ge.com
No, I do not recommend this product
GE Profile Microwave Failure ™ Known Issue with No
Horrible Microwave 20
7/12/2025
I™™m writing to express my frustration and disappointment with our GE Profile Microwave, which failed after just three years of use. A few weeks ago, the numbers on the digital clock began to fade, and shortly after, the buttons stopped responding altogether. We had no choice but to replace the microwave entirely.
When we went to purchase a new one, the appliance store representative mentioned that at least eight other customers had recently come in with the same issue ™" all related to the GE Profile line. This seems to be a known and recurring defect. In fact, several neighbors in my community have experienced the exact same issue with their GE Profile microwaves.
When I contacted GE customer service, I was told that nothing could be done because the microwave was out of warranty. No solutions, no goodwill offer, no acknowledgment of this known defect ™" just a blanket refusal to help.
This is extremely disappointing for a product that carries the GE name and reputation. I hope GE will take responsibility for this recurring issue and offer a resolution for customers who have been affected.
Originally posted on www.ge.com
No, I do not recommend this product
Not made to last
Kalej
7/8/2025
This is a built in microwave with trim kit. It™™s the second one we have had in the last 8 years. The first one just quit working all together. The second one has a display that slowly stopped working. Only buttons left that work are the cancel and +30 seconds. So maybe lucky that it™™s still usable. However, the market is slim for microwaves with the trim kit, but I will look to replace this with another brand. Just like the fridge and dishwasher that were GE profile.
Originally posted on www.ge.com
No, I do not recommend this product
Piece of very expensive junk
Mrecabo
7/3/2025
I purchased this microwave in 2019 from Atlantic Appliance in Yorktown Hgts, NY when I was redoing my kitchen with the Southeast Kitchen and Bath comp.. I had the microwave and frame built into a cabinet cut to fit. It was expensive back then as well and I figured ok it's GE so it will last. It had broken twice within the first few months and luckily under contract. Then again and they said it could only be considered a lemon if it broke over 5x. It was getting worse and worse until the number 3 , Start and Pause was all that was left. Then Start stopped working and I took a screw driver and took off the frame and pulled the microwave to the curb and lifted into the garbage can. Now I am trying to find some type replacement to fit the frame work which in itself is a piece of rubberized plastic. GE what happened to your company? I won't talk about my gas stove with convection right now as that has broke as well. Your company should be contacting us and giving us a new machine. So disappointed that I refuse to look at any other GE products. I have cried in frustration over this while measuring machines on line and in stores. Its not right
Originally posted on www.ge.com
No, I do not recommend this product
Frequent Issues
Varunaaaa
6/13/2025
Got this new in 2023 ..It was repaired by the end of warranty when faced a issue in heating and turn tables not working.. Again after few months warranty expired and again facing the same issue..Now there is a site visit charge, Labor and parts change to fix . Not what we expect from a renowned brand. Deeply dissatisfied!
Originally posted on www.ge.com
No, I do not recommend this product
Not recommended for seniors or ADA needs
judyp3
6/9/2025
Our purchase decision was made based on the GE Profile we had to replace, which served us very well for 14 years. We thought there'd be less of a learning curve to use this similar model. Unfortunately, this newer model does not suit our current needs as seniors for the following reasons. The controls are not backlit and the icons on them are smaller to read. Our original purchase was set below our kitchen counter to suit my ADA needs, not on top. We are using the same layout in the kitchen as before which also limits visibility to the controls. To use the microwave my husband often has to get down on his knees to read and select the correct controls. Some of the options/features timeout too quickly before going on to the next selection.
Originally posted on www.ge.com
No, I do not recommend this product
Basic Functions Quickly Breakdown
Gpstace
6/4/2025
We are having the same issues as many others. Key buttons not working, and the LED not operating properly. This microwave is just over three years old. After reading the reviews here I™™m now afraid to leave it plugged in, but it™™s installed in our island so it™™s not easy to unplug. How is this not recalled? Wide spread failures and fire safety issues aren™™t important to you GE? Be better! I bought several other GE appliances at the same time and 3/5 have had key issues (cooling & basic operation). The techs come out and try to sell you a service warranty package™¦sure let me get in deeper.
Originally posted on www.ge.com
No, I do not recommend this product
Disappointed
Harris guy
5/29/2025
Paid a lot for this microwave and replaced once shortly after getting and still had to pay more out of pocket with the warranty in effect due to depreciation. Now 5 yrs later computer board out as mentioned in other review. All GE will do is sell us a computer board for 164.00. My first set of GE appliances were over 25 yrs old and changed out do to kitchen remodel. Very disappointed.
Originally posted on www.ge.com
No, I do not recommend this product
HOrrible. Worse appliance I've owned.
fedupwiththismicrowave
5/22/2025
Worse microwave I've ever owned. Had to repair the door switch 3 separate times and then it died. Expensive and paid more for repairs. Didn't even last 2 years. NOT RECOMMENDED.
Originally posted on www.ge.com
No, I do not recommend this product
Does not last. No power at all
Bob5573
5/22/2025
Super frustrated and disappointed. We purchased a brand-new home from a builder in 2021, which included an upgraded built-in GE microwave. Although we didn™™t move in until some time later, the unit has now completely stopped working ™" it has no power at all.
We even went so far as to remove it from the kitchen cabinetry and test it on a different outlet, only to get the same result. For an upgraded product that™™s seen relatively light use, this is extremely disheartening.
GE, stand behind your products and take pride in what you sell.
Originally posted on www.ge.com
No, I do not recommend this product
Over 17 years wasting money
Going broke in Wisconsin
5/22/2025
Fool me 3 times and I™™m done. We had this model installed when we built our house in 2008. The first one caught on fire. Fortunately I was home and was able to cut the breaker in 2013. In 2019 the replacement one I bought went blank and was completely dead. Now yesterday the third one doesn™™t spin and is definitely not heating up. So so disappointed in using the same product for 17 years. Time to look at some other brand.
Originally posted on www.ge.com
No, I do not recommend this product
Great Replacement
Desi Reviewer
5/17/2025
We bought this microwave to replace an identical unit that stopped working after 4 years. We were happy with its performance and as we have an all GE Profile kitchen we replaced with an identical model.
Originally posted on www.ge.com
Yes, I recommend this product
THIS PRODUCTSHOULD BE RECALLED PLEASE
Jay_Reddy
5/16/2025
I have had this product from Nov 2018 as an upgrade purchase for appliances from builder.
Right after the 1 year mark, i started experiencing problems just like all the owners are: THE PARTIAL DISPLAY, MOST OF BUTTONS ARE NOT WORKING, AND THE TURNTABLE CONTINUES TURNING WHEN DOOR IS OPENED. When i called GE, they said it is out of warranty. Since the microwave was partially functioning and our sole utilization is for heating food, we managed to keep using it with the add 30 seconds button until it completely died recently.
When i was trying to search online for any repair suggestions, that is when i learned that these problems are not just for me but across board for all the owners who owned this product. Some were able to get it fixed with warranty/extended warranty, some replaced them with other brands due to the experience considering GE microwaves as junk and other were in the state of frustration just like me not knowing what to do!
I went ahead and inquired with most of my neighbors since all of our houses had the same appliances installed by our builder and guess what? 90% of them experienced same issues and replaced/repaired their microwaves. I figured that i was late to the party because our household utilization of the microwave is very limited.
It looked to be that GE is aware of this issue with the product based on so many reviews and i am not able to understand and each time why this product hasn't been recalled yet, if this issue is so common amongst all the owners during the lifecycle of this appliance.
May be we should proceed with a lawsuit or something, IDK. I will do some more digging and update so all the users experiencing/experienced this issue can pitch in. Thank you!
Originally posted on www.ge.com
No, I do not recommend this product
